CUSTOMER SERVICE – L2

This qualification aims to develop and enhance skills required for the working environment and improve learners’ confidence and communication skills in order to prepare them for employment or for a change in employment.

ABOUT THE COURSE

Qualification: NCFE Award in Employability Skills
Level: Level 1
Duration: 5 days (Monday to Friday)
Time: 9.30am to 4.30pm
Enrolment & Induction: 1 day prior to course starting (10am onwards)

RBLI Centres across Kent

ELIGIBILITY:

• Aged 19+
• Unemployed and in receipt of benefits and able to provide evidence*
• Can provide a Passport or Birth Certificate as ID
• Can provide proof of address

UNITS UNDERTAKEN:

• Understanding mind-set
• Understanding motivation
• Health & wellbeing in the workplace
• Dealing with your first days at work

If you are interested in registering for this course, please contact us on skills@rbli.co.uk or call 01634 568786.