CUSTOMER SERVICE – L1
customer service role. Learners will be able to identify the different types of customer and their needs and be able to refer problems.
ABOUT THE COURSE
Qualification:
COMMUNICATION IN CUSTOMER SERVICE + UNDERSTAND WORKING IN A CUSTOMER SERVICE
ENVIRONMENT
Level: Level 1
Duration: 5 days
Time: 9:30am-4:30pm
Enrolment & Induction: 1 day prior to course starting (10am onwards)
Locations
RBLI Centres across Kent
ELIGIBILITY:
• Aged 19+
• Unemployed and in receipt of benefits and able to provide evidence*
• Can provide a Passport or Birth Certificate as ID
• Can provide proof of address
UNITS UNDERTAKEN:
1. Communication in customer service
2. Understand working in a customer service environment
If you are interested in registering for this course, please contact us on skills@rbli.co.uk or call 01634 568786.