This unit is aimed at learners who want to gain knowledge of communication skills and develop different methods of communication when interacting with customers. The purpose of this unit is to increase learners’ understanding of the
customer service role. Learners will be able to identify the different types of customer and their needs and be able to refer problems.

ABOUT THE COURSE

Qualification:
COMMUNICATION IN CUSTOMER SERVICE + UNDERSTAND WORKING IN A CUSTOMER SERVICE
ENVIRONMENT
Level: Level 1
Duration: 5 days
Time: 9:30am-4:30pm
Enrolment & Induction: 1 day prior to course starting (10am onwards)

Locations
RBLI Centres across Kent

ELIGIBILITY:

• Aged 19+
• Unemployed and in receipt of benefits and able to provide evidence*
• Can provide a Passport or Birth Certificate as ID
• Can provide proof of address

UNITS UNDERTAKEN:

1. Communication in customer service
2. Understand working in a customer service environment

If you are interested in registering for this course, please contact us on skills@rbli.co.uk or call 01634 568786.