3rd September 2021

Deputy Manager - Care

The Job

This is a permanent, full time contract, based across our care homes of  Gavin Astor House & Appleton Lodge, working 40 hours per week


Main Purpose of the Role:

Responsible for the safe and effective day to day delivery of two high quality Nursing Homes providing high dependency care and Dementia Care.   The jobholder will ensure the highest standard of care is delivered to residents and that commercial success is achieved in line with Company objectives.


Your Key Responsibilities:

People Management:

  • Motivate, manage and develop operational staff
  • Management of employee relations on site including the implementation of all Company Policy and Procedure.
  • Management of the employee resource ensuring staffing levels meet the level required to deliver the level of care required to ensure resident choice and resident needs are at the heart of service delivery.  This includes the recruitment and deployment of employees within the function.
  • Monitoring of employee performance by carrying out regular formal supervision, ensuring that performance concerns are identified and addressed with the relevant individuals in order to engender necessary improvements.
  • Identify and implement relevant Training and Development activities for all employees in order to support continuous professional development of both staff and the function and ensure that the care model continues to develop and evolve.
  • Liaise with the Human Resources function on all matters relating to Disciplinary and Grievance, terms and conditions of employment and employment queries.
  • Act as a mentor to key staff in support of their continued professional development
  • Provide line management to Suite Leaders, Lifestyle Manager


Operations Management:

  • Deliver our new dementia suite to provide high quality dementia care for residents.
  • Achieve an average occupancy level of at least 97%.
  • Ensure that appropriate fees are set to cover levels of need and dependency, with a set minimum fee for basic nursing and accommodation and appropriate additional fees to reflect the cost of increased dependency.
  • Support the Registered Manager with financial control including the management of direct/ indirect costs including payroll expenses, revenue generation and budget planning and implementation, in line with the agreed budget.
  • Ensure the Lifestyle team deliver a safe and effective housekeeping service to support the needs of staff and residents.
  • Ensure the Lifestyle team deliver an effective catering service that meets the nutrition and hydration needs of residents and well as offering choice and ‘wow’ moments for special events and activities
  • Ensure the Lifestyle team deliver a varied and dynamic programme or activities that meet the needs and choices or residents in both group and one to one settings.


Management Information:

  • Ensure key management and financial information is produced on a timely basis to support the effective management of the home, including, but not limited to, a weekly report to the nominated individual, monthly reports to management.


Quality Control:

  • Develop and deliver a high quality service to residents that is compliant with the regulators requirements.
  • Support the development a clear plan to move towards an outstanding grading from the regulator, accepting that this is the outcome of resident focussed development.
  • Promote and practice the highest standards of nursing and dementia care for all residents in line with both statutory requirement and best practice.
  • Compliance with all statutory audits ensuring that reports are submitted to the nominated Line Manager for review
  • Implement adequate security controls for both residents and employees on site.
  • Ensure full compliance with all statutory requirements and regulations regarding Environmental Health, Building Control, Health and Safety and Fire Safety & Prevention by means of ensuring the Infection Control Audit; Wound Audit and monthly Health & Safety walk-around is completed
  • Manage and monitor complaints received and outcome accordingly
  • Monitor all Significant Incidents and Safeguarding Incidents raised within the Home.  Ensure that all issues are properly reported to management, regulators and relevant external agencies.



  • Keep the Registered Manager informed of Resident issues and services.
  • Liaise with relatives and families of residents in order to provide the best level of individualised care and support.
  • Develop and maintain effective working relationships with all relevant bodies including the regulator, Local Health Authorities, Social Services and Doctors.
  • Promote and implement effective communication procedures for staff and service-users


General Responsibilities:

  • Participate in an out of hours ‘On Call’ service care services
  • Liaise with the Senior Administrator and Administrator on site to ensure the effective delivery of administration services including staff scheduling, payroll, care fee costs, purchasing and expense control, invoicing, application handling and resident management
  • Liaise with the Welfare and Communities Manager in respect to Resident Welfare needs
  • Management of the Application tracking / waiting list
  • Where CPD or other in house training is offered or provided, employees have a responsibility to attend and take advantage of this in order to ensure they maintain and develop professional competence.  Where required, staff must keep records of such CPD for the purpose of continued registration to practice.


People Management:

  • Undertake all HR related activity and processes as requested by the HR Department and SMT including but not limited to absence management, performance management, investigations, disciplinary and grievance hearings and annual appraisals.
  • Undertake recruitment as and when necessary in order to ensure that a balanced, skilled and flexible workforce is maintained now and in the future.
  • Ensure that training needs are assessed, implemented and monitored for all team members where appropriate
  • Implement Investors in People in the division as part of a Company-wide initiative.
  • Ensure a safe working environment for all employees, providing training as appropriate and health and safety measures as required in order to comply with legislative requirements.
  • Promote by example the high standards that RBLI expects of its employees and volunteers when representing RBLI and support staff and volunteers to understand and reach these standards.

The Requirements

Personal Attributes:

  • Previous experience of seeing organisations through periods of change
  • Strong staff management skills and significant experience of staff management
  • Committed to achieving high standards of quality care and service.
  • Able to lead and influence others as well as be a good team player.
  • Organised and effective time manager.
  • Self-motivated, disciplined and enthusiastic.
  • Tenacious, resilient and ‘can do’ attitude
  • The ability to focuses on continuous improvements
  • An effective communicator, with a confident and influential leadership style


Skills & Experience Required:


  • Registered Nurse – RGN or RMN
  • Minimum 5 years experience in nursing and nursing management
  • Proven Clinical Supervision
  • Strong leadership & people management skills
  • Minimum 3 years experience in managerial role
  • Proven experience of managing within financial budgetary limits
  • Fundamental understanding of clinical audits
  • Experience of nursing or managing within a Care Home environment
  • Experience of change management



  • Mentoring & Coaching
  • Management qualification
  • Experience of dementia care



25 days holiday allowance + bank holidays, a Group Flexible Retirement Plan and Life Assurance.


To Apply:

If you wish to be considered for the above role, forward your CV and covering letter including a supporting statement to recruitment@rbli.co.uk.  RBLI is an equal opportunities employer.

RBLI is an accredited Disability Confident Leader. We guarantee to interview disabled applicants who meet the minimum criteria for the role. If you consider yourself to have a disability and would like to apply for the above role under our disability confident scheme then please submit your application to dcapplications@rbli.co.uk

Should you need additional support or any reasonable adjustments to support you in applying for this role please email dcapplications@rbli.co.uk or call 01622 795917

* RBLI reserves the right to remove a vacancy at any time prior to the published closing date


Email: recruitment@rbli.co.uk