This a full time, 3 month fixed term contract based in Aylesford, Kent and working 37 hours per week
Salary: £18-21,0000 per annum, dependent upon experience
Main Purpose of the Job:
The Fundraising Assistant will be the first point of contact for the Community & Events team. The main responsibilities for this role will be to support the Community & Events Managers with fundraising initiatives, including processing donations, maintaining the database and delivering high levels of customer care. The Fundraising Assistant will also work with the Head of Community & Events and Director of Strategic Development to provide support to the department on a range of tasks as required.
Your Key Responsibilities:
Assist with the day-to-day administration of donations and the regular giving supporters.
Corresponding with members, donors & fundraisers by email, letter or over the phone. Providing them with advice and support where necessary
Assisting with maintaining the charity database, ensuring accuracy and consistency
Maintaining up-to-date filing systems
Assisting with developing communications to send to fundraisers and supporters
Undertaking any other duties commensurate with the general level of responsibility of the post
Support other areas of fundraising as required to ensure donations are processed correctly and supporters are thanked.
Update mailing lists and recording bulk communications (e.g. e-newsletters) on the database
Assisting the Data and Finance analyst with accurate financial recording for the fundraising department.
Our Fundraising Assistant must be a motivated, organised and positive individual with excellent IT skills to support the organisation and our fundraisers.
Proficient in Microsoft Excel, Word and Outlook is essential whilst administration experience is desired. CRM Database experience and/or membership scheme administration experience are desirable, however training will be provided.
This role is normally office-based (working at home possible during lockdowns)
Flexibility with out of hours work will be required, e.g. at events on evenings & weekends
Skills & Experience Required:
1 year’s minimum experience using customer/donor databases.
Good attention to detail and high levels of accuracy
Good working knowledge of Microsoft Office (Word, Excel and Outlook)
Excellent customer service skills
Excellent interpersonal skills
Strong communication skills – both written and oral
Good organisational skills
High level numeracy skills
Ability to work to deadlines
Ability to work flexibly on own initiative or as part of a team, supporting fellow team members
Confident using social media to engage with supporters/fundraisers.
Charity sector experience
Experience in a customer service role.
Mail chimp experience
RBLI offer 25 days holiday allowance per annum pro rata, a Group Flexible Retirement Plan and Life Assurance.
If you wish to be considered for the above role, forward your CV and covering letter including a supporting statement to firstname.lastname@example.org. RBLI is an equal opportunities employer.
* RBLI reserves the right to remove a vacancy at any time prior to the published closing date
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