3rd August 2021

Lifeworks Team Coordinator

The Job

This is a permanent, full time contract, based in Aylesford, Kent with travel and working 37 hours per week

Salary: £23,000-£25,000 per annum

Main Purpose of the Role:

The Team Coordinator will provide administrative support for RBLI’s MOD vocational assessment contract and the RBLI Lifeworks programme. The role will also have responsibility for dealing with front line queries from previous and new beneficiaries who receive support from the Lifeworks training team including providing information, advice, guidance and signposting where required. Day to Day financial administration and coordination will be exercised by this role and the highest level of attention to detail will be required to maintain the most cost effective travel and delivery options.

Your Key Responsibilities:

Administration

  • To provide a high level and wide range of administrative services to the Lifeworks and MODVA team.
  • Carry out invoice action on a monthly basis or as required.
  • Ensure all claims and financial deadlines are met and all paperwork signed off and passed to relevant departments as required.
  • To support the management team in arranging Vocational Assessment delivery at MOD Transition/Recovery Centres.
  • Manage the distribution of all reports, including the contractually mandated MOD reports, within agreed time parameters.
  • Work with the Lifeworks Senior  employment advisor   to ensure that all records pertaining to beneficiary and customer support are up to date, accurate and administered in a timely manner
  • Evaluate all information and compile reports identifying key achievements, outcomes and recommendations for a range of stakeholders, including providing monthly statistics on a range of outcomes as agreed and specified by the line manager.

Beneficiary Support

  • To provide a professional, efficient and empathetic voice-to-voice and e-mail service for all callers, acting as an ambassador for RBLI at all times.
  • To deal with any first line queries from beneficiaries.
  • To set up additional stages of support following wider team interventions using a wide range of methods including telephone, text, e-mail, social media platforms and face-to-face.
  • To complete post course contacts and support with previous delegates of the Lifeworks course. This means to make contact and review the progress being made by the delegate, identify any barriers to progress or other difficulties encountered, and engaging alternative agencies or signposting if required.
  • To liaise with other members of the team regarding the progress and support required by beneficiaries.

General

  • Identify efficiency and effectiveness improvements
  • Deliver a high level of service to customers and stakeholders to support relevant statutory and non-statutory inspection processes
  • Uphold confidentiality and comply with all statutory provisions under the General Data Protection Regulations for all client information, ensuring Data Security is embedded in daily activities
  • Action incoming/outgoing correspondence on a daily basis.
  • Any other ad hoc duties as specified by the Line Manager.

The Requirements

Skills & Experience Required:

Essential:

  • A strong, in depth and overarching administrative and process-led background required.
  • A good understanding of the military and wider support available
  • The ability to administer paper-based processes
  • Strong face to face, voice-to-voice and online communication skills
  • An excellent telephone manner with the ability to build relationships on the telephone. A professional and friendly telephone manner is essential with the ability to handle a high volume of tasks.
  • A willingness and positive attitude towards flexibility and adaptability in work
  • Strong IT skills, familiarity with bespoke databases  and Outlook diary management essential
  • Excellent verbal and written communication skills.
  • Excellent organisational and time management skills.
  • A strong team player is required; however, as the duties will be varied and challenging, you must also be self-motivated, enthusiastic and able to work independently on own initiative.

Desirable:

  • Proficient in the use of access Dimensions
  • IAG Level 3 or 4 qualification
  • An in-depth understanding of evaluation processes and procedures.
  • Understanding of survey software for questionnaires.

Benefits:

25 days annual leave + bank holidays, a Group Flexible Retirement Plan and Life Assurance.

To Apply:

If you wish to be considered for the above role, forward your CV and covering letter including a supporting statement to recruitment@rbli.co.uk.  RBLI is an equal opportunities employer.

RBLI is an accredited Disability Confident Leader. We guarantee to interview disabled applicants who meet the minimum criteria for the role. If you consider yourself to have a disability and would like to apply for the above role under our disability confident scheme then please submit your application to dcapplications@rbli.co.uk

Should you need additional support or any reasonable adjustments to support you in applying for this role please email dcapplications@rbli.co.uk or call 01622 795917

* RBLI reserves the right to remove a vacancy at any time prior to the published closing date

NO AGENCIES

Email: recruitment@rbli.co.uk