15th January 2020

PROJECT NAVIGATOR

The Job

This is a permanent, full time contract based in Tonbridge, Kent with travel across the South East working 37 hours per week

Salary: up to £26,204 per annum

Main purpose of job:

SCDA has secured funding through the National Lottery Community Fund and ESF to provide intensive and ongoing practical employment support for disadvantaged people with long term health issues or disabilities to move into sustainable volunteering, education, training or employment. The project will follow the principles of social prescribing to enable SCDA and their partners, RBLI is one, to engage with those who will benefit from it the most. Effective relationships with the medical and health sectors are central to the success of the project.

Overview of the Role & Team:

The Project Navigator is responsible for creating and maintaining effective relationships with referral organisations in the medical and health sector, compiling participant referral maps, initial engagement with the participant and management of their ongoing involvement with the project to ensure their wellbeing, health, community engagement and employment needs are fully met. The Project Navigator will work alongside Community Connectors and Employability Trainers to meet the project goals.

Liaising with the Assistant Project Manager and project staff the Project Navigator will ensure participants engage with the project in an informed way and that support and referral to other services is aimed at meeting their needs and moving them towards employment.

Your Key Responsibilities:

Encourage and promote partnership working:

Liaise with a range of statutory, voluntary, and private sector agencies and organisations to improve clients’ access to services and maximise their choices – main agencies include Jobcentre Plus, GP surgeries, CCG’s, social and healthcare teams.

Work in partnership to identify potential clients:

Build and maintain effective working relationships with appropriate referral agencies, organisations and relevant professionals (e.g. Medical and Health Centres, Local Authority Health Teams, CCG Link Workers, Jobcentre Plus, Family and Children’s Services and other RBLI projects), to identify participants who are eligible for the project

Working closely with GP surgeries to promote the benefits of social prescribing

Negotiating effective co-locating agreements with GP surgeries and health centres. Embedding a referral process so GP’s are clear about our services and what their patients can expect

Guide and support participants to engage and benefit from the project:

Establish and identify participants eligibility to engage with the project ( those with long term health needs and disabilities, including learning disabilities)
Undertake holistic assessment of needs including health, wellbeing, community engagement and employment
Provide bespoke and intensive support for individuals including information advice and guidance relating to employment, health and wellbeing issues
Support to enable participants to overcome wider barriers to employment, particularly where these relate to health issues
Provide case work support for participants to access related services including volunteering opportunities, community learning, supported employment and work trials
Make a plan of action for achieving their aims and goals, and give them support as they carry it out
Conduct regular progress reviews with caseload of participants to ensure project continues to meet their needs and record progress being made
Your work would also include:

Keeping up to date with occupational and labour market information
Keeping informed about the issues and policies that impact on people with long term health and disabilities
Giving talks to potential referrers and participants and leading discussions
Working closely with the Employer Co-ordinator, Community Connector and Assistant Project Manager to ensure the clients support plan is carried out
Updating records and completing other administration tasks
Assisting potential clients to engage with the project and explain what the service can provide
Conducting a one to one interview with each client on your caseload offering information, advice or guidance, as appropriate, on the range of work and learning opportunities available locally
Enabling clients to develop the opportunity to exercise individual choice and the pursuit of their own options for work and learning, and support them in these choices whilst creating an action plan to map their journey towards their anticipated job start date
Using a range of resources to help clients identify their skills and aspirations
As appropriate, offer intensive support where individual need has been established (e.g. lone parents or those with a specific condition)
Recognise and work appropriately within challenging situations
Signposting and Referral:

Communicate confidently with colleagues, partner agencies, individuals and Assistant Project Manager, to identify appropriate learning and work placement providers, to meet individual participants’ needs.
Maintain awareness of and signpost to a range of local providers to meet participant needs.
Make referrals on behalf of participants and follow through by maintaining contact with the client.
Follow up agreed actions:

Ensure the necessary support structures are in place to maintain the volunteering, learning or work placement of each participant
Track participants to ensure up to date information is held at all times
Management reporting:

Keep accurate participant records and assist in the preparation of written and statistical reports as required.
Maintain appropriate administrative and recording systems.
Work with others to contribute to the delivery of projects so that they are on time, to target and within prescribed budgets
Collaborate and contribute to funding bids as required
Update systems as required accurately and on a timely basis within 1 working day
Maintain an accurate caseload management sheet at all times
Report and record achievement of all project outcomes within the month they occur to maximise contract target performance
Provide one good news story per month reflecting client progress and/or success
Other:

Meet regularly with the Assistant Project Manager or other designated supervisor for supervision and project reviews and to take responsibility to follow through agreed areas of work.
The varied nature of the role may require flexibility to undertake other appropriate and relevant duties as they occur.
Attend team briefs, meetings and SCDA staff meetings.as required
Promote and comply with RBLI policies and procedural requirements

The Requirements

Personal Attributes:

Be committed to a person centred ethos and empowering participants to help themselves with the right support
Able to work effectively as part of a team and on own initiative
Be confident in dealing with participants, partners and funders and be able to respond at all levels
Tact, diplomacy
Resilience to withstand peaks in workload
Emotional resilience to work objectively and professionally with vulnerable people
Understanding of or willingness to learn about the needs of a wide range of socially excluded or disadvantaged people.
Essential Skills & Knowledge:

Ability to maintain accurate records for participants and monitor progress
Ability to communicate effectively at all levels
Ability to make assessment of need on a one to one basis
A flexible approach to meeting client needs
Organisational, IT and time management skills of a high order
Able to develop an approach to your work which displays a good understanding of equal opportunities
Able to gain a rapid understanding of RBLI’s services, and promote their vision, aims and values in a positive manner
Ability to work with minimal supervision.
Good understanding of data protection requirements
Clear understanding of client confidentiality
Good understanding and experience of MS Access, Excel and Word
Essential Requirements:

At least 2 years’ experience in health or health related supported employment setting with a good understanding of the issues/barriers faced by people with long term health issues and disabilities (including learning disabilities)
Experience working with individuals who are facing barriers to work and learning or engaging with their community
Experience of setting up referral paths and supporting individuals to access work, learning and/or volunteering opportunities
Experience of working to targets, goal setting and delivering a service that is person centred.
Accustomed to multi-tasking, working a case load alongside networking, presenting to GP’s and admin reporting for example
To be able to travel to various locations in and around South East LEP area easily and economically
Be able to undergo enhanced DBS checks
Desirable Requirements:

Knowledge of the benefits system, especially ESA
A level 3 in Advice and Guidance or Health and Social care
Experience of lone working policies and practice
Up to date knowledge of good employment practices which support the placement of clients with barriers to work e.g. disability discrimination, flexible working.
Familiarity with routes into, and the opportunities available, within Adult Education, and the local community
Benefits:
RBLI offer 25 days holiday per annum pro rata, a Group Flexible Retirement Plan and Life Assurance.

If you wish to be considered for the above role, forward your CV and covering letter including a supporting statement to recruitment@rbli.co.uk. RBLI is an equal opportunities employer.

* RBLI reserves the right to remove a vacancy at any time prior to the published closing date

NO AGENCIES PLEASE

Email: recruitment@rbli.co.uk