17th June 2022

Registered Manager - Healthcare

The Job

This is a full time, permanent position managing our care homes,  Bradbury House and Appleton Lodge which are based in Aylesford, Kent.

Salary: circa £65,000 per annum, dependent upon experience


Main Purpose of the Job:

Responsible for the development and delivery of two high quality Nursing Homes providing high dependency and Dementia Care.   The jobholder will ensure the highest standard of care is delivered to residents and that commercial success is achieved in line with Company objectives.  In particular the Registered Manager will ensure regulatory compliance, full occupancy and zero agency but above all will ensure that our homes are a vibrant and active community that allow people to live their lives to the fullest.


Your Key Responsibilities:

People Management

  • Motivate, manage and develop operational staff
  • Management of employee relations on site including the implementation of all Company Policy and Procedure.
  • Management of the employee resource ensuring staffing levels meet the level required to deliver the level of care required to ensure resident choice and resident needs are at the heart of service delivery.  This includes the recruitment and deployment of employees within the function.
  • Monitoring of employee performance by carrying out regular formal supervision, ensuring that performance concerns are identified and addressed with the relevant individuals in order to engender necessary improvements.
  • Identify and implement relevant Training and Development activities for all employees in order to support continuous professional development of both staff and the function and ensure that the care model continues to develop and evolve.
  • Liaise with the Human Resources function on all matters relating to Disciplinary and Grievance, terms and conditions of employment and employment queries.
  • Act as a mentor to key staff in support of their continued professional development
  • Provide line management to the Deputy Manager and Clinical Manager who together with the Registered Manager constitute the Senior Management Team in the homes.



Operations Management

  • Oversee the full occupancy of our two homes following the official opening on Appleton Lodge and the £3.5M refurbishment of Bradbury House.
  • Deliver and develop our new dementia suite to provide high quality dementia care for residents.
  • Develop and maintain a visible presence in the regional and armed forces care sectors, being an active part of discussions and development in the sector.
  • Develop and maintain an appropriate admission criteria which achieves revenue targets, ensuring all admissions are co-ordinated with relatives, local authorities and relevant bodies prior to contractual agreement being confirmed.
  • Carryout a complete core assessment of care requirements for all potential admissions
  • Ensure induction and care arrangements occur for all residents including the effective implementation of care planning, resident records, compliance with medical directions and the administration of prescribed medicines.
  • Achieve an average occupancy level of at least 97%.
  • Ensure that appropriate fees are set to cover levels of need and dependency, with a set minimum fee for basic nursing and accommodation and appropriate additional fees to reflect the cost of increased dependency.
  • Responsible for financial control including the management of direct/ indirect costs including payroll expenses, revenue generation and budget planning and implementation, in line with the agreed budget.
  • Manage and control of ordering, supply and audit of all drugs and medicines ensuring all statutory requirements are met fully.


Management Information

  • Ensure key management and financial information is produced on a timely basis to support the effective management of the home, including, but not limited to, a weekly report to the nominated individual, monthly audit and regulatory compliance reports to management, quarterly reports to the trustees.
  • Completion of monthly audit providing a summary of actions with clear lead officers and time lines for completion.
  • Undertake mock inspections of key areas of regulation in the home to ensure compliance, best practice and identify learning and development opportunities.


Quality Control

  • Develop and deliver a high quality service to residents that is compliant with the regulators requirements.  Act as the Registered Manager for Gavin Astor House and Appleton Lodge.
  • Develop a clear plan to move towards an outstanding grading from the regulator, accepting that this is the outcome of resident focussed development.
  • Promote and practice the highest standards of nursing and dementia care for all residents in line with both statutory requirement and best practice.
  • Compliance with all statutory audits ensuring that reports are submitted to the nominated Line Manager for review
  • Implement adequate security controls for both residents and employees on site.
  • Ensure full compliance with all statutory requirements and regulations regarding Environmental Health, Building Control, Health and Safety and Fire Safety & Prevention by means of ensuring the Infection Control Audit; Wound Audit and monthly Health & Safety walk-around is completed
  • Manage and monitor complaints received and outcome accordingly
  • Manage and monitor all Significant Incidents and Safeguarding Incidents raised within the Home.  Ensure that all issues are properly reported to management, regulators and relevant external agencies.



  • Keep the Director of RBLI Living informed of Resident issues and services.
  • Liaise with relatives and families of residents in order to provide the best level of individualised care and support and ensure residents and loved ones are involved in the design and delivery of their care.
  • Develop and maintain effective working relationships with all relevant bodies including the regulator, Local Health Authorities, Social Services and Doctors and have a strong presence in the regional and armed forces care sectors.
  • Promote and implement effective communication procedures for staff and service-users


People Management

  • Undertake all HR related activity and processes as requested by the HR Department and SMT including but not limited to line management of your direct reports, absence management, performance management, investigations, disciplinary and grievance hearings and annual appraisals.
  • Undertake recruitment as and when necessary in order to ensure that a balanced, skilled and flexible workforce is maintained now and in the future.
  • Ensure that training needs are assessed, implemented and monitored for all team members where appropriate
  • Implement Investors in People in the division as part of a Company-wide initiative.
  • Ensure a safe working environment for all employees, providing training as appropriate and health and safety measures as required in order to comply with legislative requirements.
  • Promote by example the high standards that RBLI expects of its employees and volunteers when representing RBLI and support staff and volunteers to understand and reach these standards.


General Responsibilities

  • Participate in an out of hours ‘On Call’ service across the two homes
  • Liaise with the Senior Administrator and Administrator on site to ensure the effective delivery of administration services including staff scheduling, payroll, care fee costs, purchasing and expense control, invoicing, application handling and resident management
  • Liaise with the Clinical Manager and Wellbeing Co-ordinator in respect to Resident Welfare needs
  • Management of the Application tracking / waiting list
  • Where CPD or other in house training is offered or provided, employees have a responsibility to attend and take advantage of this in order to ensure they maintain and develop professional competence.  Where required, staff must keep records of such CPD for the purpose of continued registration to practice.

The Requirements

Personal Attributes:

  • Previous experience of seeing organisations through periods of change and commissioning new settings
  • Strong commercial acumen and strategic mind
  • Committed to achieving high standards of quality care and service.
  • Able to lead and influence others as well as be a good team player.
  • Organised and effective time manager.
  • Self-motivated, disciplined and enthusiastic.
  • Tenacious, resilient and ‘can do’ attitude
  • The ability to focuses on continuous improvements
  • An effective communicator, with a confident and influential leadership style


Requirements for the Role:


  • Minimum 3 years experience in care management
  • Experience and understanding of dementia care
  • Strong leadership & people management
  • Proven experience of managing within financial budgetary limits
  • Fundamental understanding of clinical audits and regulatory compliance
  • Experience of change management
  • Passionate about the organisation
  • Motivated by delivering a high quality of life to care and dementia residents that meets their needs in creative and engaging ways.



  • Mentoring & Coaching
  • Management qualification



25 days holiday allowance + bank holidays, a Group Flexible Retirement Plan and Life Assurance.


To Apply:

If you wish to be considered for the above role, forward your CV and covering letter including a supporting statement to recruitment@rbli.co.uk.  RBLI is an equal opportunities employer.

RBLI is an accredited Disability Confident Leader. We guarantee to interview disabled applicants who meet the minimum criteria for the role. If you consider yourself to have a disability and would like more information of how to apply for the above role under our disability confident scheme then please visit https://rbli.co.uk/disability-confident/ for more information.   Alternatively please call us on 01622 795917.

* RBLI reserves the right to remove a vacancy at any time prior to the published closing date


Email: recruitment@rbli.co.uk