This is a permanent, full time contract, based in Aylesford, Kent working 37 hours per week
Salary: £19-21,000 per annum, dependent upon experience
Main Purpose of the Job:
To play a key role in the enquiry & order process functions within the Social Enterprise Sales Office. Providing administration support, assisting the team to deliver and meet their objectives. This role is responsible for ensuring that customers’ enquiries and orders are dealt with accurately enabling the production units to satisfy customer demand within the required timescales. The role will also support the Sign Estimators completing technical quotations when required.
Overview of the Role & Team:
This is a key position in the Sales Office which has a core administration team of 5, overseen by the Sales Office Manager. The team are responsible for end-to-end management of sales, from enquiries and technical quotations, through to sales order and works order processing. The Sales Office team liaise with our on-site factory and suppliers to track production and ensure customers are supported and informed from query to delivery.
Your Key Responsibilities:
Responsibilities will include but are not limited to:
Convert standard quotations to sales order and works orders accurately, in line with customer requirements and timeframes.
Part of the team responsible for maintaining product related data on Factory Master.
Manage the incoming email traffic within the Sales office.
Email drawings to customers and obtain approval for manufacture.
Deal with day to day enquiries via the telephone and email from all BBMC customers.
Respond to enquiries relating to proof of delivery, invoice queries, etc
Supporting colleagues when required with customer quotations. This will involve fully understanding the necessary regulations relating specifically to signage and being able to interpret technical information
Confident to provide guidance to customers on technical information, assisting with their buying requirements and able to offer solutions that comply with necessary regulations
Maintain a current and accurate knowledge of products
Undertake any reasonable duty requested, provided that appropriate training and guidance have been given to ensure appropriate capability. This may include sales activity relating to other RBLI products and services or new products and services.
Use a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, Access, etc., to produce correspondence and documents and maintain presentations, records, spreadsheets and databases;
Organising and storing paperwork, documents and computer-based information;
Photocopying and printing various documents, sometimes on behalf of other colleagues
A strong, in depth administrative background.
Fully IT literate including Microsoft Office (specifically Outlook/ Word/Excel)
A strong team player as duties will be varied and challenging. You must be self-motivated, enthusiastic and able to work independently on own initiative with the ability to effectively organise your own workload and to high standards.
Capable of working under pressure and delivering to deadlines.
Excellent communication skills, verbal and written with ability to work with a wide range of people
High customer service focus.
Strong work ethic
A willingness and positive ‘can do’ attitude towards flexibility and adaptability in work
Excellent numerical skills
Ability to liaise confidently effectively and efficiently with internal and external customers
Skills & Experience Required:
IT literate – working knowledge of Microsoft Office, including Word, Outlook and Excel
Minimum of 5 GCSE’s, grade A – C to include Maths, English & ICT
Administration experience within an office environment
NVQ Level 2 in Administration or equivalent qualification
Experience / existing knowledge of road and commercial related signage
Advanced knowledge of Microsoft Excel
At least 2 years’ experience of estimating in a sales environment
Experience of using technical data and interpreting technical drawings for preparing quotations
25 days holiday allowance + bank holidays, a Group Flexible Retirement Plan and Life Assurance.
If you wish to be considered for the above role, forward your CV and covering letter including a supporting statement to firstname.lastname@example.org. RBLI is an equal opportunities employer.
RBLI is an accredited Disability Confident Leader. We guarantee to interview disabled applicants who meet the minimum criteria for the role. If you consider yourself to have a disability and would like to apply for the above role under our disability confident scheme then please submit your application to email@example.com
Should you need additional support or any reasonable adjustments to support you in applying for this role please email firstname.lastname@example.org or call 01622 795917
* RBLI reserves the right to remove a vacancy at any time prior to the published closing date
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